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TAG: Customer Service

The Rise Of The Heavy-Handed Provider

heavy-handed-1Imagine you find yourself suddenly without access to the email you depend on every day. You’re not sure exactly why the access has been denied, but even worse – there are no phone numbers to call a person for help. When you finally do send the message, you’re given few details on what appears to have been a compromise. Your faceless and monolithic email provider eventually returns access and you carry on, shaken over the experience. Over the last few years, I’ve seen an interesting and troubling rise of this phenomenon. Companies – especially those providing infrastructure – are acting more distant and heavy-handed.

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