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TAG: Management

Do I need a ticketing system?

Ticket by Andres Moreno

The (pervasive) and conventional wisdom seems to be that all MSP’s and IT solution companies need ticketing systems. All incoming service calls absolutely need to be routed through a ticketing system and not via phone calls or other means. If you seek out advice online in this regard, you’re pummelled with all the stern advice about ticketing systems and the various free (and not so free) options.

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