For most of us, this means worse service, for a more expensive rate. This is what a company looks like when has no idea how to change beyond reactionary measures. For all Canadians, this should be incredibly disappointing for a service that forms such an important part of our society’s infrastructure.
Generally left out of this conversation, though, is how the Post Office (and mail in general) is also facing that power shift. It appears more and more that the reliable need to send mail on paper being replaced by other tools like email, scanners, and faxing (to a lesser extent). I thought, what could the Post Office do to stay relevant?