TAG: CCTS

Spotlight On: Commissioner For Complaints For Telecommunications Services

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That is most certainly a mouthful: Commissioner for Complaints for Telecommunications Services, or CCTS are a private, not-for-profit corporation that is funded by Canada’s participating telecom companies (like Bell, Rogers, Telus, etc). In fact, the CRTC forces the telcoms to pay into this and participate in complaint resolutions or risk CRTC’s wrath. This month, the CCTS released a report about the mass of complaints they’ve received, some case studies and a heck of allot of interesting information about how we handle this process. Let’s take a closer look.

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