Regularly, I read articles and blog posts, but I also see a good deal from people who represent my industry, namely the Computer Technical Service or MSP folks. What I’ve encountered, however, has me incredibly troubled. A number of folks online are purporting to represent us, when in fact they aren’t doing it well at all. This hit the tipping point when two of these people came together to make an insanely bad webcast, that I had to share it with you.
This complex happens when the user, needing help, thinks he or she has something of unique and glorious significance (although it’s likely not anything more than a mundane issue). This interesting complex, one that I call the hollywood complex, can really skew the way we support clients – and even make solving issues more difficult.