TAG: Report

Don’t Blame the Millennial, Shadow IT loving, Tech Guy

Meet the business world’s riskiest user - Jeff

Just like medical journals, it seems like every new day brings some new report or another on the “state” of technology. Some reports are “nothing is secure, and you can never be secure“, while others take a more alarmist “secure everything” approach. I’m always sceptical when I hear of these things. They’re flashy, push people’s buttons, and generally feel like squeeze pages for a larger sales tactic. In fact, the first thing they should disclose is what they sell. At CWL we provide technology support services, so this topic is one that I’m acutely interested in. That said, there are often good things to glean from even the worst.

Spotlight On: Commissioner For Complaints For Telecommunications Services

CCTS-1

That is most certainly a mouthful: Commissioner for Complaints for Telecommunications Services, or CCTS are a private, not-for-profit corporation that is funded by Canada’s participating telecom companies (like Bell, Rogers, Telus, etc). In fact, the CRTC forces the telcoms to pay into this and participate in complaint resolutions or risk CRTC’s wrath. This month, the CCTS released a report about the mass of complaints they’ve received, some case studies and a heck of allot of interesting information about how we handle this process. Let’s take a closer look.

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