TAG: Telus

Spotlight On: Commissioner For Complaints For Telecommunications Services


That is most certainly a mouthful: Commissioner for Complaints for Telecommunications Services, or CCTS are a private, not-for-profit corporation that is funded by Canada’s participating telecom companies (like Bell, Rogers, Telus, etc). In fact, the CRTC forces the telcoms to pay into this and participate in complaint resolutions or risk CRTC’s wrath. This month, the CCTS released a report about the mass of complaints they’ve received, some case studies and a heck of allot of interesting information about how we handle this process. Let’s take a closer look.

TELUS, The Fee Removal “White Knight”?

The Canadian Telecommunications landscape has been in something of a flux recently. What with the mostly unseen CRTC going about asking Canadians to engage in creating a code for cell phone providers, and Rogers moments from launching a mobile payment service called “Suretap“. TELUS has stepped in and announced the removal of activation and renal fees to the tune of $25 or $35 depending on what removed fee you won’t be paying.

This is certainly a good thing, but a more cynical person may point out that the incumbents that force three year contracts on Canadians can make upwards of $3,000 or more from customers (with data costs, and usage increasing) –  making the $25 or $35 fee removal a proverbial drop in the bucket. What do you think – does this make you more interested in TELUS services?

Cell Providers Have Gone HeyWire

Heyware-LogoAn interesting story (read it here) popped up over the last couple of days about a father who refused to pay a high Rogers cell phone bill. Alex Dunsmore’s son sent and received a large number of text messages with his girlfriend, who was using a free texting application. The application in question, HeyWire, is a US-Based free texting application that allows a user to text Canada for free – but the person replying must  text a US number in return. The fascinating thing about this scenario is that Dunsmore’s cell phone plan included “Unlimited” texting in Canada and his son’s girlfriend texted from an application she presumed was free. The question here is who’s on the hook for the extra charges? Should Dunsmore have been notified of these huge charges?

Mobile Companies In Toronto – Where Does Your Money Go?

Choices, choices, choices. The landscape of phone service carriers has changed enormously over the last year. Over the time you read this article, the landscape will likely change again. This information is current as of September 2010. Thanks to a great deal of competition and a number of new carriers on the market – we have choices. Lots of Choices! I decided to give you an idea of which company owns which brand. See the infographic at left for more!

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