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CATEGORY: blog

Having Growth Mindset for Smaller-Sized IT Consultants

Pixabay - https://pixabay.com/en/sapling-plant-growing-seedling-154734/

In business, I’ve heard it said that we must “Grow or die” (by who, I wonder?). This is one of the more pervasive business myths I see so many in those that run IT consulting companies supporting the SME space. They think that for the business to succeed, it needs to expand the revenue base and hire on a bunch of employees. Yes, this is one path, but there are many other well-worn paths to success in this business. Growth is important and achievable even if your a single person shop. How? By having a growth mindset.

Do I need a ticketing system?

Ticket by Andres Moreno

The (pervasive) and conventional wisdom seems to be that all MSP’s and IT solution companies need ticketing systems. All incoming service calls absolutely need to be routed through a ticketing system and not via phone calls or other means. If you seek out advice online in this regard, you’re pummelled with all the stern advice about ticketing systems and the various free (and not so free) options.

My Book Recommendations To End 2017

Books to read 2017

This year has been a great year to read books. Whether is was picking up Sapiens in Ireland this summer, or relaxing on a beach in Portugal reading another, I was not without a book in hand for many days this year. I thought I’d share the books I’ve read and feel are worth your time. These aren’t ranked in any particular order, as think they’re all worthy of your attention.

Apple’s September 2017 Event

Apple Event Invite 2017

Today, Apple’s event heralded a number of firsts. The first to happen that the Steve Jobs Theatre. The first to be almost completely spoiled by leaks, and the first to introduce a phone starting at $999US. Apple was also expected to do but things in augmented reality and include wireless charging. I watched the event and here are my thoughts on what’s coming with Apple. 

Your Guide to the Confusing Microsoft Office 2016 ‘My Account’ Service and How to Take Control

Office 2016 Logo

You might have wondered why licensing Retail versions of Microsoft Office 2016 on Windows has become so cumbersome and clunky and confusing? Why does Microsoft force a login to install and activate Office?  Why is this service so bad at showing information and handling more than one installation? If fact, if you have more than one retail copy of Office to install and activate on the same account, you’re in for serious confusion. I can’t answer all these questions, but I’ll show you how to fix this mess so you can install Office and move on.

The incredible story of a spurned IT consultant

Unhappy IT Worker

The unusual story of Jim Kubicek, an IT consultant and business owner in Cumming, Georgia captured my attention recently. Due to a disagreement with the Cumming-Forsyth County Chamber of Commerce having unpaid bills, Jim’s company KIT cut off its services. What followed was the local Sheriff charging Jim with “theft by extortion”, “computer theft”, and “computer trespass”. All of these felonies could conceivably see Jim spending 45 years in jail. Incredibly, this is a small town with a population of 5,613, so I’d expect people like Jim are known to a large number of people in his local area. This is becoming a far-too-common cautionary tale we can learn from.

The Formula, Paper Reading, and Arrival

The Formula - Cover

While reading The Formula, by Luke Dormhel, a treatise on the many ways computer (and other scientists) have attempted to quantify and algorithmically understand the world, I was struck by this idea of our past present and future. What kind of future are we looking at when humans are replaced by robots and even laws are being handled by artificial intelligence? The answer is, I don’t know, but it got me thinking.