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Spotlight On: Commissioner For Complaints For Telecommunications Services

That is most certainly a mouthful: Commissioner for Complaints for Telecommunications Services, or CCTS are a private, not-for-profit corporation that is funded by Canada’s participating telecom companies (like Bell, Rogers, Telus, etc). In fact, the CRTC forces the telcoms to pay into this and participate in complaint resolutions or risk CRTC’s wrath. This month, the CCTS released […]

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Cell Providers Have Gone HeyWire

The application in question, HeyWire, is a US-Based free texting application that allows a user to text Canada for free – but the person replying must text a US number in return. The fascinating thing about this scenario is that Dunsmore’s cell phone plan included “Unlimited” texting in Canada and his son’s girlfriend texted from an application she presumed was free. The question here is who’s on the hook for the extra charges? Should Dunsmore have been notified of these huge charges?

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Mobile Companies In Toronto – Where Does Your Money Go?

Choices, choices, choices. The landscape of phone service carriers has changed enormously over the last year. Over the time you read this article, the landscape will likely change again. This information is current as of September 2010. Thanks to a great deal of competition and a number of new carriers on the market – we have choices. Lots of Choices! I decided to give you an idea of which company owns which brand. See the infographic at left for more!