blog
Pixabay - https://pixabay.com/en/sapling-plant-growing-seedling-154734/

Having Growth Mindset for Smaller-Sized IT Consultants

In business, I’ve heard it said that we must “Grow or die” (by who, I wonder?). This is one of the more pervasive business myths I see so many in those that run IT consulting companies supporting the SME space. They think that for the business to succeed, it needs to expand the revenue base and hire on a bunch of employees. Yes, this is one path, but there are many other well-worn paths to success in this business. Growth is important and achievable even if your a single person shop. How? By having a growth mindset.

blog
Ticket by Andres Moreno

Do I need a ticketing system?

The (pervasive) and conventional wisdom seems to be that all MSP’s and IT solution companies need ticketing systems. All incoming service calls absolutely need to be routed through a ticketing system and not via phone calls or other means. If you seek out advice online in this regard, you’re pummelled with all the stern advice about ticketing systems and the various free (and not so free) options.

blog
Books to read 2017

My Book Recommendations To End 2017

This year has been a great year to read books. Whether is was picking up Sapiens in Ireland this summer, or relaxing on a beach in Portugal reading another, I was not without a book in hand for many days this year. I thought I’d share the books I’ve read and feel are worth your time. These aren’t ranked in any particular order, as think they’re all worthy of your attention.

Editorial
Budget Logo Per Wikimedia Commons

Car Renters Be Wary – Budget / Avis May Steal Your Money

Incredible, I’m still fuming over this, but it’s just as well, we should all be more warty of rental car companies. Now, more than ever, you have to be diligent when looking over rental polices because it’s clear these companies are at war with the consumer. Let me tell you a story where Budget / Avis stole more money from me than the actual rental I used. And, I did nothing wrong.

blog
Apple Event Invite 2017

Apple’s September 2017 Event

Today, Apple’s event heralded a number of firsts. The first to happen that the Steve Jobs Theatre. The first to be almost completely spoiled by leaks, and the first to introduce a phone starting at $999US. Apple was also expected to do but things in augmented reality and include wireless charging. I watched the event and here are my thoughts on what’s coming with Apple. 

Editorial
EV Car Charging

It’s Always Been About the Chargers

How tough is it today to be an Electric Vehicle (EV) driver today? Really tough, it turns out. As we sit on the precipice of mass-market adoption, more and more cars are on the road, and the charging infrastructure is not growing nearly as fast as it should. A fact making things worse is all the lip service governments seem to give EV promotion and charger installation, but the results are clear in practice. In all of this is the promise of greater Electric sales and adoption, cleaner energy sources, and price pressures on gas pushing more towards the EV market. But, in my two years of driving an EV, there is a clear dark cloud over charging infrastructure. There aren’t any more “Good” chargers out there.

blog how-to
Office 2016 Logo

Your Guide to the Confusing Microsoft Office 2016 ‘My Account’ Service and How to Take Control

You might have wondered why licensing Retail versions of Microsoft Office 2016 on Windows has become so cumbersome and clunky and confusing? Why does Microsoft force a login to install and activate Office?  Why is this service so bad at showing information and handling more than one installation? If fact, if you have more than one retail copy of Office to install and activate on the same account, you’re in for serious confusion. I can’t answer all these questions, but I’ll show you how to fix this mess so you can install Office and move on.