They’re stepping up to compete with Netflix. This is a familiar refrain from those who have spoken about the new Shaw/Rogers backed streaming service called Shomi. Here in Canada we all knew something would come along to rival streaming services like the dominant Netflix. Canadian content providers have been working on delivering online TV and movie viewing (in various incarnations), but no subscription-based Netflix rival has existed, until now. Shomi looks like a nice offering on the surface, but there may be many concerns lurking.
As recently as four days ago, Rogers has announced a new business-level technical support service called TecXpert for Business. Coming after the creation of a consumer service simply called TechXpert, one would presume this is working out for Rogers. I was more than concerned with Rogers’ first offering and thought it might be worth taking a look at TechXpert for Business might have in store.
That is most certainly a mouthful: Commissioner for Complaints for Telecommunications Services, or CCTS are a private, not-for-profit corporation that is funded by Canada’s participating telecom companies (like Bell, Rogers, Telus, etc). In fact, the CRTC forces the telcoms to pay into this and participate in complaint resolutions or risk CRTC’s wrath. This month, the CCTS released a report about the mass of complaints they’ve received, some case studies and a heck of allot of interesting information about how we handle this process. Let’s take a closer look.
The Canadian Telecommunications landscape has been in something of a flux recently. What with the mostly unseen CRTC going about asking Canadians to engage in creating a code for cell phone providers, and Rogers moments from launching a mobile payment service called “Suretap“. TELUS has stepped in and announced the removal of activation and renal fees to the tune of $25 or $35 depending on what removed fee you won’t be paying.
This is certainly a good thing, but a more cynical person may point out that the incumbents that force three year contracts on Canadians can make upwards of $3,000 or more from customers (with data costs, and usage increasing) – making the $25 or $35 fee removal a proverbial drop in the bucket. What do you think – does this make you more interested in TELUS services?
Tucked away in a press release yesterday was news of Rogers selecting Amsterdam-based Gemalto for their mobile contactless (NFC) payment systems. This news is not terribly significant beyond the clear recent indications that Rogers plans to get into the financial and mobile payments space. What IS significant is why Rogers is taking this approach and not choosing to use a more universal barcoding solution. Here’s what Rogers is looking to gain.
The “churn reduction” motivation should your most important takeaway as a Rogers customer. This is high-level speak for “stopping customers from leaving” or in most cases “lock-in”.
In Canada, one of the biggest telecommunications companies is Rogers. Recently, Rogers announced a service offering to it’s customers called TechXpert. You can see the announcement here. After looking past the marketing materials, I found this service to be incredibly interesting. Join me as I look a little deeper at what Rogers TechXpert is, and isn’t.
In a recent event, Rogers and CIBC have jointly announced (read the release here) a mobile payment solution based on NFC (Near Field Communications). This announcement is apparently a first in Canada (contact-less payments are already possible by way of other solutions – but generally not with smartphones).
An interesting story (read it here) popped up over the last couple of days about a father who refused to pay a high Rogers cell phone bill. Alex Dunsmore’s son sent and received a large number of text messages with his girlfriend, who was using a free texting application. The application in question, HeyWire, is a US-Based free texting application that allows a user to text Canada for free – but the person replying must text a US number in return. The fascinating thing about this scenario is that Dunsmore’s cell phone plan included “Unlimited” texting in Canada and his son’s girlfriend texted from an application she presumed was free. The question here is who’s on the hook for the extra charges? Should Dunsmore have been notified of these huge charges?
|Photograph by: MARK BLINCH, REUTERS|
I generally tend to avoid commenting on, or speaking about anything Rogers-related on this blog (for obvious reasons). But, the recent news about Rogers and Bell purchasing an ownership stake in Maple Leaf Sports and Entertainment has a considerable amount of folks buzzing. I thought I would throw my two cents into the mix. I didn’t want to do this too soon either – having some clarity on the subject would go a long way.
So, if you hadn’t heard yet, Ontario Teachers’ Pension Plan sold it’s roughly 80% stake in Maple Leaf Sports and Entertainment to BCE Inc., and Rogers Communications Inc. for $1.32-billion. They will both share in the purchase price. This deal is expected to be finalized in the summer of 2012. This deal came together extremely fast – as recently as in the last month (report).
Choices, choices, choices. The landscape of phone service carriers has changed enormously over the last year. Over the time you read this article, the landscape will likely change again. This information is current as of September 2010. Thanks to a great deal of competition and a number of new carriers on the market – we have choices. Lots of Choices! I decided to give you an idea of which company owns which brand. See the infographic at left for more!