One familiar refrain amongst all Canadian Internet users when talking about service levels is “There’s nothing we can do”. We’re resigned to bad connections, routing devices that appear untested, over-priced services, and systems that are truly hellish. Big companies operate as if they were monopolies. In fact, you don’t have to go far to find horror stories. If you even look at the history of my blog, you’ll see that I write much more about negative topics than positive. The challenge, I find, is surfacing the good stories, so they can also compete for attention just as much. This is a story about Teksavvy.